Customer service
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A question about a crossing, a ticket or a payment? The FerryVista team helps you before, during and after your trip.
- A real team, not a bot
- We follow your request until it’s solved
- French, Italian, English, Arabic
Frequently asked questions
I haven’t received my ticket, what should I do?
Check your spam folder, then sign in to your account: the ticket is available as soon as the ferry company confirms the booking. Otherwise, write to us with your booking number.
How do I change or cancel my booking?
Send us a request with the subject Change or cancellation and your booking number. Conditions depend on the company and fare: we tell you any fees before changing anything.
My payment failed, was I charged?
If the payment did not go through, the bank takes nothing, even if an authorisation may show for a few days. If in doubt, write to us with the subject Payment.
Can you help me choose my crossing?
Of course. Tell us your dates, route, passengers and vehicle and we’ll suggest the best option. You can also compare on All routes.